Top 10 Reasons Why Email Marketing Fails
When you make your first steps in email marketing, you are probably very enthusiastic about sending a lot of emails to many people. But being in this euphoric mood, you can do things that can get you in trouble with ISPs. Even a minor negligence can “favour” your email being filtered as spam or junk mail. You don’t definitely want to end up in junk folders and blacklists, do you?
So, before you start sending your email campaigns, check out this list of common mistakes that email marketing newbies often make:
Mistake 1. Sending without Permission
Permission is a “must-have” in email marketing and means that each recipient on your list requested to receive emails from you. Before you think about getting email marketing software, focus on getting permission from your potential recipients. It’s easier than you think.
You’ve got a website. Otherwise you shouldn’t be sending email marketing newsletters at all, right? Just place a signup form on your website or blog, or create a standalone squeeze page and let people subscribe to your emails. As an incentive, you can give them a free PDF report, e-book, free download, discount to buy something from you in return for their email address. People will come to your site and subscribe deliberately giving you the permission to email them.
Getting the recipient’s permission requires some time and efforts, but you will be rewarded with better Inbox deliverability, fewer bounces and spam complaints, and most important with higher open rate — which is your primary goal as email marketer.
Mistake 2. Buying Email Addresses
Very often fiery email marketers driven by the desire to send as more as possible buy millions email addresses and send them straight away. What happens next? The email campaign generates many spam complaints and bounces and one day they find themselves blocked by many ISP. Their email deliverability suffer, they lose subscribers and sales.
Never buy, rent or harvest email addresses even if they are opt-in for someone else’s newsletters. If those people didn’t ask for emails from YOU, and you are sending them, then you’re sending spam.
Building your own confirmed opt-in list takes time and patience. Don’t feel upset if you start with a few dozens subscribers only. In a week you will email to two times more. In two weeks you’ll have three times more recipients who really want your emails. It’s like you are moving at a snail’s pace but finally you’ll beat in sales and profit those who are using blackhat email marketing techniques.
Mistake 3. Sending without Testing
Do not put your email campaign preparation off the last minute. In a hurry, you can do more harm than good. You’ll want to remember that different email clients render HTML emails differently. If the email looks good in your preview panel, it does not mean it will look the same for all your recipients. That’s why you have to spend some time for testing your email design in different environments. The easiest way to do it is to set up a few accounts with free email services like AOL, Yahoo!, Hotmail and Gmail and send a test copy of your message to those accounts.
Plus, you can send a copy of your email to your friends and colleagues to test it on different operational systems, in different email clients and even mobile devices. Send them test emails and ask them to tell you how your email looks.
You can use G-Lock Apps delivery and spam testing tools to test your Inbox placement, spam scores, and authentication issues. G-Lock Apps also provides daily blacklist monitoring to check if your server’s IP address is blacklisted and sends you summary email alerts if any problems are detected.
If you find that your email comes in an unreadable format in the majority of email applications and webmail accounts, hold on and take the time to fix the issues. You value each subscriber and don’t want people to unsubscribe because they cannot read your email.
If you are not good at HTML design and coding, consider using HTML email templates created by a professional email designer.
Mistake 4. Sending Marketing Emails instead of Transactional Emails
If you sell some products or services online, your buyers expect invoices, receipts, product shipping notifications, and welcome messages from you. These are transactional emails, and they are not the same as marketing or promotional emails. Marketing emails are email newsletters, offers, discounts, coupons and other commercial email messages.
Do not send marketing emails to your clients or customers until they give you the consent to receive commercial emails from you. The fact of their purchase does not give you the right to send them marketing emails. Send them personal invitations with a link to your signup form or squeeze page asking them to subscribe to your list.
Mistake 5. Making List Freeze
Some email marketers create a nice signup form or squeeze page but start emailing the subscribers a few months later. Despite the fact they got the permission, their emails generate many spam complaints and bounces because the subscribers most likely forgot about their subscription. It happens quite often. Some email marketing experts say that the subscription loses its urgency if you don’t email the subscribers for 6 months.
So, if you have not emailed your list for a few months, keep in mind that some people on your list may have forgotten about you. Before you start sending them marketing emails again, send them a short “remember me?” email, remind them about their subscription and provide them with the unsubscribe link in order people who are not interested in your emails anymore can unsubscribe.
Mistake 6. Writing in Odious Sales Language
Since email can reach the subscribers all over the world, email marketers often try to make as many sales as possible with their commercial emails. It’s normal for online business. But in a rush for sales it’s very easy to cross the border that separates good email marketing newsletters from spam emails.
If you abuse exclamation marks, caps, colors, or create the whole email as one big image with no or little text, be ready to be penalized by spam filters for “spam looking” content.
Instead of thinking like a seller, think like a buyer. What would make you buy your product? How does your product make your life easier? What does it do for you? Ask yourself these questions and formulate the answers in the email to make people want to try your product or service. Tell them what they will get from your product. List the benefits to make them sure they can’t live without it. Write in a normal human language without any sales pitch like “BUY NOW!!!!!” or “THE BEST OFFER!!!!!”.
Mistake 7. Sending from Unknown or Personal Email Address
While your personal free email address from @yahoo.com, @aol.com or @gmail.com is suitable for communication with your friends, it is not good for commercial email campaigns to your subscribers. Firstly, it does not add to your sender recognition, and some subscribers may not know the email is coming from you and delete it without opening. Secondly, it does not contribute to a good image/reputation of your company or yourself.
So, use the email address from your website domain to send marketing emails. You can even set up a specific email address for your newsletters like email@example.com or firstname.lastname@example.org. It works too.
Mistake 8. Not Including Unsubscribe Link
You should not think that the subscription is forever. People change job, interests, preferences. So, it’s normal that someone decides one day that he doesn’t need your emails anymore. You don’t want them to hit “Spam” button on your email to cancel their subscription, do you?
That’s why before sending each email make sure that you included an unsubscribe link into it and that your unsubscribe process works smoothly. Ideally, you should allow people to not only unsubscribe, but also to update their email address/name with you because sometimes people may only want to receive your emails at a different email address.
If you can’t handle the unsubscribe process online, link the text like “Click here to unsubscribe” or “Take me off” to your email address to let people send their unsubscribe requests to you via email.
Our G-Lock EasyMail7 email marketing software is supplied with a ready to use unsubscribe link. Also, you can have a custom unsubscribe link for each group and database. G-Lock EasyMail7 can automatically unsubscribe or delete unsubscribed contacts from your groups.
Mistake 9. Ignoring Bounces, Unsubscribes and Spam Complaints
It’s not only about email marketing etiquette but your sender reputation too. Though your list is opt-in, some emails may bounce. Take care about deleting bounce email addresses from your list. To help yourself deal with bounces, you can create a particular email address like “email@example.com” and enter it into the “Return email address” field in your email sender program. In G-Lock EasyMail7, you can enter a separate email address for bounces in the Account settings.
If you receive unsubscribe requests via email, set up a separate email account for unsubscribe emails too in order not to mix them with other emails in your general Inbox and don’t forget to exclude those people from your next email campaign.
Plus, take care of spam complaints. They come when someone on your list clicks “This is spam” button upon your email. Don’t be surprised to get spam complaints from an opt-in list. People may forget about their subscription, or may not find the unsubscribe link in your email, or may not like your email content, or whatever (you can’t get into their mind, right?). To be notified when your message generates a spam complaint, take time to signup for feedback loops with major ISP.
You see you have a lot of work to do after the email is sent. To make your life easier, we added the Bounce Handler module to G-Lock EasyMail7 which can automatically check your accounts for bounce, unsubscribe and feedback loops emails and delete or unsubscribe them from your contact groups.
What if you ignore bounce, unsubscribe emails and spam complaints? Your ignorance is fraught with poor deliverability of your future emails and with serious troubles with ISP or your email service provider up to your account cancellation.
Mistake 10. Not Tracking Email Campaigns
One of the advantages of email marketing is that you can measure your subscriber’s interest in your email by tracking your email opens and link clicks inside the email. There are lots of email tracking services on the Internet and it’s surprising why many email marketers never use them.
Email tracking reports are extremely useful. You can change the email design, sending day/time, call to action, subject or whatever you may think of, compare open rate/click rate from different email campaigns and find what works best for your subscribers.
Our email marketing software works well with our G-Lock Analytics email tracking service. Here you can read how easy it is to track emails using G-Lock Analytics service.
In addition to tracking email opens and link clicks, G-Lock Analytics tracks who printed and who forwarded the message, who actually read the email and who merely skimmed or glanced it. You will also get the report about the email clients your recipients used to open your email — you will know which email clients/web based accounts you need to tailor your email for.
As you see email marketing campaigns require preparation, research, knowledge and patience. You’ll become an expert in email marketing through the trial and error method but while you are doing your first steps keep in mind our Top 10 Mistakes list and try to follow good email marketing practices in order not to nip your initiative in the bud.
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